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Zenith Infotech Announces Integration with Autotask August 3, 2009

Posted by Jim Locke in Partners.
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New open API structure gives partners maximum flexibility when leveraging professional services automation software to better run their managed service practice

Zenith Infotech, a leading provider of backup and disaster recovery (BDR), and remote monitoring and management (RMM) solutions, today announced the integration of its SAAZ RMM tool with the leading hosted professional services automation (PSA) application from Autotask Corporation. Autotask is the first company to write to Zenith Infotech’s new open application programming interface (API), which enables broad integration with complementary third-party software applications.

Zenith SAAZ’s integration with Autotask’s IT Service Management platform gives managed service providers deeper insight into their client networks and automates their critical business processes including:

  • Asset Discovery – data imports from Zenith SAAZ directly into Autotask configuration records.
  • Contract and Invoice Management – as the number of devices monitored changes, Zenith SAAZ automatically updates this information within Autotask, ensuring more accurate agreements and billing.
  • Remote Access – a link to Zenith SAAZ from within the Autotask console enables solution providers to remotely log in to devices efficiently and conveniently.
  • True Ticket/Alert Synchronization – that allows:
    • Automatic creation of tickets/alerts initiated from Zenith SAAZ to appear in Autotask
    • Automatic creation of tickets initiated from Autotask and assigned to Zenith to appear in Zenith SAAZ
    • Updates to tickets in either system are automatically updated in the other system
    • Round-trip ticket closure
  • Help Desk Support – integration supports Zenith Infotech’s Virtual Service Desk offering

Autotask is providing this integration at no additional cost to their customers. With this integration Autotask partners will have a more detailed view of end-customer information and can automate many tasks associated with servicing their end clients.

“Our mutual customers have been asking for this integration for a long time, and we are thrilled that we can finally deliver this for them thanks to the new Zenith API,” said Autotask CEO Bob Godgart. “Autotask has become the leading PSA solution in the cloud by integrating our software with the other tools used by our customers in the IT services ecosystem. We are pleased and proud to add Zenith to our stable of integration partners.”

“Solution providers must transform their role from that of purely technology consultant to one that is more of a business technology advisor if they want to attain long-term success,” noted Zenith Infotech CEO Akash Saraf. “It’s not enough to know what systems their end users need to run their businesses – it’s easy to figure out how many servers you need to support the number of people in the company – instead they need to know how and why the technologies are used if they want to show real value. Through our new open API, we are providing the platform by which other managed service software publishers can share data and empower our mutual partners to improve their understanding of their end clients’ businesses.”

The SMB Technology Network offers both Autotask Go! and a special configuration of Autotask Pro for its members. For more information, please contact SMBTN Member Services.


Attend SMB Nation Fall 2009 for $399! August 3, 2009

Posted by Jim Locke in SMB Nation.
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In appreciation of the support our membership has shown us over the past five years, we have obtained a special block of 100 tickets to SMB Nation Fall 2009 that will permit current SMBTN Business and Community members to attend the event for just $399 per person. Note that this is a limited time offer that expires on August 21, 2009 or when our block of tickets is sold out, whichever comes first.

Click Here to Register for this Event. Space is limited so don’t delay! You must act before August 21, 2009 to take advantage of this offer.

We hope you will consider joining us for SMB Nation Fall 2009. If you have any questions, please do not hesitate to contact SMBTN Member Services.

Trend Micro Worry-Free Business Security Professional Certification August 3, 2009

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Over the past year, Trend Micro and the SMB Technology Network have collaborated on a security certification program specifically for SMB technology providers. As a result, Trend Micro is offering you the opportunity to get certified on their SMB product line and be amongst the first of your peers to earn your designation as a Worry-Free Business Security Professional.  All attendees who complete the certification process are eligible for special benefits, including (e.g. priority technical support).

The certification training will be held October 1st, 2009 from 8:00 am to 4:15 pm, as a pre-day event for SMB Nation Fall in Las Vegas, NV. An appreciation dinner will follow at 7:00 pm.


8:00 – 9:00 Continental Breakfast (included)

9:00 – 9:30 Keynote Speaker (TBA)

9:30 – 10:00 Channel Marketing

10:00 – 12:00 Worry-Free Business Security

12:00 – 1:00 Lunch (included)

1:00 – 1:30 Worry-Free Remote Manager

1:30 – 2:00 InterScan Messaging Host Security

2:00 – 2:30 Afternoon snacks (included)

2:30 – 3:00 Trend Micro SecureSite

3:00 – 4:00 Message Archiver

4:00 – 4:15 Closing

7:00 – 9:00 Awards and Appreciation Dinner (included)

Register Now for the Trend Micro Pre-Day Event and SMB Nation Fall. Note that we have a limited number of discounted admissions for current SMBTN members for SMB Nation Fall at $399. This offer expires on August 21, 2009, or when those tickets are sold out. If you are not an SMBTN member or simply want to sign up for the certification training event, please contact William Kam at Trend Micro.

Check Out the LogMeIn Central Beta August 1, 2009

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logolmiI was recently invited to check out the public beta of the next generation of LogMeIn, including a new product called LogMeIn CentralLogMeIn Central takes LogMeIn IT Reach and Pro to the next level by providing you with more powerful remote access and remote management capabilities, including the ability to:

  • Automatically and securely log in to remote computers without having to remember passwords
  • Deploy the LogMeIn software over the web to remote computers, including LogMeIn IT Reach, Pro and Free
  • Manage all of the users in your account
  • Be proactively notified of potential issues and fix them before they escalate
  • Collect and analyze computer inventory
  • Analyze account, device and session information through centralized reporting and graphical charting
  • Manage all of your LogMeIn computers from one unified, web-based console that you can personalize for the way you work

…and much more!

Check out the beta now. Use your current LogMeIn credentials to log in and start experiencing the enhancements and new features.

I have to admit that I was very impressed and told them so. John Blanchard, SMBTN’s rep at LogMeIn, told me that they are looking for your feedback so feel free to post them here.

Karl Palachuk’s Network Migration Workbook is Here! August 1, 2009

Posted by Jim Locke in Promotions.
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The Network Migration WorkbookKarl and Manuel Palachuk are pleased to announce the publication of The Network Migration Workbook and have a great pre-sales offer to share with you. For a limited time, SMB Books (SMBTN’s Official Bookstore) will be offering this eagerly anticipated, 600 page, perfect bound book for just $199 (a savings of over $100 off the cover price).  Don’t forget that SMBTN members save an extra 10% off all purchases over $25 from SMB Books by using discount code SMBTN2009. Order today and be amongst the first to receive this excellent resource when it ships on September 1, 2009.

Zero Downtime Migrations Are Real!

Let’s be honest, anyone can perform a network migration WITH downtime. You simply kick everyone off the system, put the client out of business for some period of time, and push through until you’re done.

Without downtime is another story.

Without downtime . . .

  • You can do network migrations during the workweek
  •  The client doesn’t have to ever send people home because of you
  • You can work when 3rd party support is available
  • You don’t have to pay overtime
  • and Neither does the client
  • You look like a hero!

ZDTM (Zero Downtime Migrations) Are Not Easy — But They Are Manageable

ZDTMs require only a few key skills.

First, you need to be a good project manager. For SMB projects, this is a skill you can learn very quickly.

Second, you need a very thorough and complete checklist. You need to be able to manage the project while one of your technicians executes the project.

Third, you need a process that is repeatable and profitable. That means staying inside the scope of work.

It also means you have to quote the job properly!

The Network Migration Workbook gives you everything you need.

It won’t fit in your back pocket. It’s on full letter size paper and it’s almost 600 pages.

But it definitely has everything you need.

We start with a discussion of the entire process so you see the big picture. We talk about the scope of work and how critical it is to your internal processes and your relationship with the client.

Next, we introduce the pre-discovery process. That means making a list of all the things you need to discover so you really understand the project.

After the pre-discovery is complete, you can quote the project. We lay out a process based on 10+ years of SBS Migration experience. We divide the migration into seven distinction stages.

We show you how to estimate the labor required for each stage. So you can always create a quote that’s exactly suited for each client.

Those seven stages become seven service requests. You and the client agree on everything. As you finish each stage, you track every minute of every job. ALL work is inside the scope of the project.

If it’s not inside the scope, then it must be outside the scope. In that case, you create a new service request that’s billable.

The client agrees because they’ve bought in from the beginning.

Now you’ve delivered your migration project on time and inside the budget. All other work is outside the scope of the migration project and therefore billable.

Don’t worry. We show you how to complete every piece of this process.

We give you every Excel spreadsheet, the wording for the service requests, and click-by-click every keystroke it takes to deliver a migration with zero downtime.

Download Table of Contents (pdf)

Download First 3 Pages of Chapter 1 (pdf)

Download First 3 Pages of Chapter 5 (pdf)

Two Monster Checklists

You want true click-by-click instructions? We got ’em!

Appendix A is a 220 page checklist that details every piece of the migration process for SBS 2003. Why 2003? Because we realistically believe that some people will be doing 2003 to 2003 migrations for some time to come.

Appendix B is a 250 page checklist that details every piece of the SBS 2008 migration — click by click. With a good project manager, you’ll be able to hand over any migration to any technician and guarantee success.

We cover every procedure: From quoting the project, to building the server, to migrating the desktops. We’ve got a “golden” section called My Favorite Whitepapers that lists the most important Microsoft Knowledgebase articles and other resources out on the Internet. This list is so good, we’ve been offered to $100 just for these ten pages!

Awesome Network Documentation

You’ve probably heard of (or used) Karl’s Network Documentation Workbook. Well, this book includes many new and revised forms from the next version of the Network Documentation Workbook.

When you’re finished with this migration, you will have a perfectly new, perfectly documented system.

More importantly, the migration process outlined here will give you a repeatable and profitable network migration strategy.

Even if you can’t read through the entire book before your next migration, you’ll start saving money right away. Why? Because you’ll define the project properly. You’ll quote the project profitably. You will save hundreds of dollars by simply following our pre-discover and discovery process.

No More Surprises! Where do you lose money on a migration? You lose money when you find surprises. 

  • Network equipment you didn’t know about
  • Databases no one mentioned
  • “Critical” vacation pictures that take up 62GB
  • Unexpected ISP changes in the middle of the migration 
  • Third party vendors who are not available when you’ve got the database offline
  • Scope Creep!

The Zero Downtime Migration Process eliminates the unknown and makes you more profitable.

You’ll finish every project on time.

You’ll remove the RISK of the unknown.

And you’ll be the hero because the client won’t lose money during the process!

Money Back Guarantee

If you buy any Network Migration Books or Seminars from Great Little Book Publishing, we Guarantee your satisfaction – of you get a 100% refund – No Questions Asked!

Order Now!

Buy Now

Special Pre-Release Price Only $199 !!!

Super Give It To Me Right Now SpecialEveryone who orders this product before midnight on Tuesday August 4thwill receive a FREE two-hour audio introduction to the Zero Downtime Migration process.No codes. Just buy The Network Migration Workbook right now and we’ll send you the MP3 files.

Buy Now and Get the Bonus MP3s!