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Review: Support from ThirdTier is Top Notch September 21, 2009

Posted by Jim Locke in IT Business, Productivity, Reviews.
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thirdtierOver the past several months, my firm (AxonTech) has had the opportunity to use the services of ThirdTier on several occasions. The first was more of a test to see what kind of support they could provide to one of our workstation techs on an Exchange issue that our network engineers were not available to work on. We contacted ThirdTier and David Shackelford (an Exchange MVP) walked our technician through the process. Follow up was excellent and we were very happy with the results and the price we paid for the service.

I have personally used ThirdTier on a couple of other occasions related to Exchange and Small Business Server. Each time, I have had excellent results, a quick response, good follow-up and paid a reasonable price.

When I contrast this with the support I receive from Microsoft and other vendors, it is like night and day. I have successfully scheduled call back appointments with ThirdTier that were actually kept on time. I can’t say that for the “competition”. Furthermore, the folks at ThirdTier actually value the information that I provide to them. I don’t waste time proving the basics to them like I do with a Microsoft technician that I have to wait up to four hours for to call me back.

The bottom line is that I spend less time and close tickets faster when I work with ThirdTier than I do when I work with Microsoft. That is unfortunate but true all the same. I was told recently by an IAMCP member that I just need to know how to “work the system” in order to get the results I want and  in all fairness, he might be right, However, I really don’t think that I should have to manipulate the technicians at Microsoft into transfering me to an appropriate person in the USA to deal with my issue. Hence, I look forward to using the services of ThirdTier as my third tier support until Microsoft can compete with their service.

Congratulations to Amy, Eriq, Chad and David on putting together a top notch service. I highly recommend that anyone that is frustrated with the time wasted on Microsoft technical support, give them a try. You will not be disappointed.

Check out ThirdTier today at http://www.ThirdTier.net.


netCIO Adds $5000 To Bottom Line with Hosted VOIP Solution September 20, 2009

Posted by Jim Locke in Partners, SMB Nation.
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netciovirtual50Jeff Adzima of netCIO in San Diego, California, was looking for a voice-over-IP solution that he felt confident about recommending to his clients and would  enhance his bottom line. Specifically,

I was looking for a VOIP solution that was easy to sell, works as sold, makes sense for the client, has easy onboarding and easy transitioning from the old and has good client support on the back end. Speakeasy delivers it all. The bonus is the commission structure for SMBTN members. I get 10% monthly of the total service I sell, plus an in house system with the same savings. It’s kind of a no-brainer.

The result of his affiliation with SMBTN and Speakeasy was an addition of approximately $5000 in recurring revenue that was added to netCIO’s bottom line in 2008. Best of all, under the terms of SMBTN’s agreement with Speakeasy, netCIO will continue to receive these commissions for as long as their client continues service. Speakeasy offers the same commission structure to SMBTN members throughout the United States on DSL, T1, Business Ethernet, SIP Trunking, Hosted VOIP and more. “The average SMBTN member engaged in our Speakeasy program, earns about $450 in commissions each month,” according to Marilyn Locke, Member Services Manager for SMBTN.

However, we all know that none of this makes much difference if the service is lousy or you can’t get the support you need when you need it. Jeff says his clients have been very happy with the service they received from Speakeasy but we wanted to know what his personal experience has been like. Here is what he said:

It’s excellent. They are with you every step of the way. They send me demo equipment that I can bring to the client and setup and they will do a webinar at the same time. Their engineers are awesome and step you through the setup. After support is as good with instantaneous email and phone support.

Are you interested in adding some recurring revenue to your bottom line? If so, you have a great opportunity to get certified to sell and install the Speakeasy VOIP solution in a single day (usually a 2-day class) at SMB Nation on October 1, 2009.

Register TODAY for Speakeasy VOIP Certifation Pre-Day

Last Chance to Register for SMB Nation for SMBTN Rate of $399 September 18, 2009

Posted by Jim Locke in Alerts, SMB Nation.
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Friday, September, 18, 2009, is your last opportunity to sign up for SMB Nation for the special SMBTN rate of $399.

We also want to bring to your attention two special pre-day training events:

Trend Micro SMB Security Certification – This is your opportunity to be amongst the first of your peers to be certified under the new security certification program that SMBTN has been working with Trend Micro on for over a year. Free one day certification.

Speakeasy VOIP Certification – Did you know the average SMBTN member participating in our program with Speakeasy earns over $450 per month in recurring revenue? This is your chance to get sertified to sell Speakeasy VOIP, T1, DSL and other services. This program alone can pay for your trip to Vegas. We also got the folks at Speakeasy to cram two days of content into a single day.

So don’t delay, sign up for SMB Nation Today at:

If you have any questions, please call SMBTN Member Services at (888) GO-SMBTN or send an e-mail to MemberServices@SMBTN.org.

CoreConnex Announces Partnership with Service Leadership September 15, 2009

Posted by Jim Locke in IT Business, Partners.
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Corelytics Financial DashboardLast Fall, we were very proud to announce our affiliation with CoreConnex and their excellent Corelytics Financial Dashboard. Frank Coker and I really seem to see eye-to-eye on the importance of financial benchmarking for IT service companies. Today, CoreConnex made a great product even better by announcing a new alliance with Service Leadership, Inc. (See full press release: CoreConnex, Inc. and Service Leadership, Inc. Announce a New Partnership).

Combining the Corelytics™ Financial Dashboard by Coreconnex with the Service Leadership Index™ significantly streamlines and extends the depth of solutions offered by both companies, providing a one-of-a-kind, best-in-class solution for the owners and executives of IT Solutions companies to maximize their profit and value.
Subscribing companies can update their data monthly with a single click and then see how they are progressing toward S-L Index™ best in class benchmarks for their business model and against the goals they set for their business, enabling them to monitor and manage their financial performance on a continual basis.

We look forward to working with CoreConnex and Service Leadership on a revised version of our SMBTN VitalSigns program and hope to be able to offer even more meaningful financial information to our members.

SMBTN Partners with Virtual Administrator September 3, 2009

Posted by Jim Locke in Partners.
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VALogoThe SMB Technology Network™  is excited to announce the selection of Virtual Administrator as a preferred Master MSP.  SMBTN has long been committed to providing increasing value to its membership through education, collaboration and member networking. The addition of the Virtual Administrator suite of services, along with their clearly demonstrated commitment to be the most effective on-ramp to the MSP market, will provide SMBTN members with additional ammunition to equip themselves for success in the emerging Managed Services arena. Through its partnership with Virtual Administrator, SMBTN members will have access to the following opportunities:

  • Access to Virtual Administrator’s MSP toolkit which includes Hosted Kaseya, Hosted SonicWALL GMS, Intronis Backup, SpamSoap filtering and archiving, and the Trusted Advisor business coaching program
  • Access to all Virtual Administrator partner benefits including preferred rates on box.net and other services
  • SMBTN specific webinars focused on being successful in selling and marketing managed services provided by Virtual Administrator

“The SMBTN mission and ours go hand-in-hand, so it was a natural fit for us to extend our service matrix to the SMBTN membership. We’re very excited,” says Paul Barnett, Director of Marketing for Virtual Administrator. “SMBTN has long been committed to increasing the value of our membership,” said Jim Locke, President of the SMB Technology Network™. “Our selection of Virtual Administrator enhances that value instantly, even in areas where we already have strength. For instance, the addition of the Virtual Administrator Hosted SonicWALL GMS platform will augment our already solid presence in the SonicWALL market.”

One More Chance to Attend SMB Nation for $399 September 2, 2009

Posted by Jim Locke in Alerts, SMB Nation.
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SMB Nation Banner

Due to the excellent response we received on the block of tickets we purchased for SMB Nation on behalf of our members, we have purchased an additional block of tickets and expanded our involvement in the event. Specifically, we will be co-sponsoring the following two pre-day certification training events:

  • Trend Micro’s Worry-Free Security Certification Training
  • Speakeasy VOIP Certification

SMBTN Business and Community members in good standing may register for either of these pre-day events and still get the SMBTN price of $399 for SMB Nation Fall 2009 if you register by midnight on September 18, 2009.

Click Here to Register for this Event. Space is limited so don’t delay! You must act before September 18, 2009 to take advantage of this offer.

We hope you will consider joining us for SMB Nation Fall 2009. If you have any questions, please do not hesitate to contact SMBTN Member Services.

Speakeasy VOIP Certification offered at SMB Nation September 2, 2009

Posted by Jim Locke in Alerts, Partners, SMB Nation.
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speakeasyWant to show a return on your investment in SMB Nation? Here is an easy way to do it. Sign up for the 1-day Speakeasy VOIP Certification pre-day on October 1.  Each month, SMBTN sends its participating Business Members thousands of dollars in commissions for Speakeasy voice and high-speed Internet services. Speakeasy has been continuously ranked amongst the top ISP’s in the country in customer satisfaction. Commissions are paid to business members in good standing for as long as the customer maintains service with Speakeasy. Its a great way to build quality services and recurring revenues into your business model.

Speakeasy’s Certified Voice Partners are trained experts in Voice sales and installation, delivering market-leading telecommunications services to their small business clients while generating additional revenues for their own firms. Training will include a comprehensive overview of Speakeasy’s products and services, coverage of Speakeasy network advantages and Voice selling skills, as well as installation and configuration of IP Phones and Routers.

Register for the training TODAY!

Join Harry Brelsford for a Beer in Pasadena September 2, 2009

Posted by Jim Locke in Alerts, Events, SMB Nation.
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Lucky BaldwinsWhether you are local or are braving the smoky skies of Los Angeles for the ITExpo Telephony/VOIP Show, you are invited to join Harry Brelsford, Jay Weiss and a cast of your peers at Luck Baldwin’s Pub in Old Town Pasadena for a beer and some great conversation.

Lucky Baldwin’s is located at:

17 S Raymond Ave
Pasadena, CA 91105-1913
(626) 795-0652
Get directions