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Speakeasy Offers iPhone App for Hosted VOIP Services June 14, 2010

Posted by Jim Locke in Partners.
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EasyVoiceMobile-App-for-iphone If you are selling Speakeasy Hosted Voice service but are unaware of their EasyVoice Mobile application for the iPhone, you really need to check it out. iPhone owners can save money and enjoy time-saving features like Find Me/Follow Me and Voicemail as Email. They can also make free international calls from the iPhone. The Remote Office feature makes calls appear to come from your office number, providing you the ability to make and receive as many calls as you like, nationally and internationally, without giving out your mobile number.

Speakeasy Hosted Voice Benefits – now on the iPhone:

  • Free international calling*
  • One number wherever you are
  • On-call controls (put calls on hold, transfer to voice mail, do not disturb)
  • Integration with iPhone contacts

EasyVoice Mobile is available on the iPhone App Store. You can also view a demo of the product by clicking on the picture of the app.


Speakeasy to Merge with Covad and Megapath June 14, 2010

Posted by Jim Locke in Partners.
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speakeasy I was alerted by the folks at Speakeasy that they will be merging with Covad and Megapath in the 3rd quarter of 2010. The move was made in order to expand the reach of the Speakeasy network and improve its capabilities in the areas voice, Internet access, VPN and managed services. The move will make Speakeasy the first Managed Services Local Exchange Carrier (MSLEC). You can view details about the merger here.

Of course, my first concern was how this move would affect SMBTN members who are engaged with Speakeasy. To date, it looks like a win, as it will not only expand the areas of service but also the types of services we can offer and it does not alter our current agreement with Speakeasy. Regardless, we are planninmg to schedule a conference call so you can ask the questions that you want answered about how the merger may affect your business. I would also invite you to comment here so that we can ensure that we have answers for most of your questions for you on the conference call.

In the interim, if you have any specific questions, I would invite you to give Scott Goddard (our Speakeasy rep) a call. Of course, you may also call our office at (888) 467-6286.

netCIO Adds $5000 To Bottom Line with Hosted VOIP Solution September 20, 2009

Posted by Jim Locke in Partners, SMB Nation.
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netciovirtual50Jeff Adzima of netCIO in San Diego, California, was looking for a voice-over-IP solution that he felt confident about recommending to his clients and would  enhance his bottom line. Specifically,

I was looking for a VOIP solution that was easy to sell, works as sold, makes sense for the client, has easy onboarding and easy transitioning from the old and has good client support on the back end. Speakeasy delivers it all. The bonus is the commission structure for SMBTN members. I get 10% monthly of the total service I sell, plus an in house system with the same savings. It’s kind of a no-brainer.

The result of his affiliation with SMBTN and Speakeasy was an addition of approximately $5000 in recurring revenue that was added to netCIO’s bottom line in 2008. Best of all, under the terms of SMBTN’s agreement with Speakeasy, netCIO will continue to receive these commissions for as long as their client continues service. Speakeasy offers the same commission structure to SMBTN members throughout the United States on DSL, T1, Business Ethernet, SIP Trunking, Hosted VOIP and more. “The average SMBTN member engaged in our Speakeasy program, earns about $450 in commissions each month,” according to Marilyn Locke, Member Services Manager for SMBTN.

However, we all know that none of this makes much difference if the service is lousy or you can’t get the support you need when you need it. Jeff says his clients have been very happy with the service they received from Speakeasy but we wanted to know what his personal experience has been like. Here is what he said:

It’s excellent. They are with you every step of the way. They send me demo equipment that I can bring to the client and setup and they will do a webinar at the same time. Their engineers are awesome and step you through the setup. After support is as good with instantaneous email and phone support.

Are you interested in adding some recurring revenue to your bottom line? If so, you have a great opportunity to get certified to sell and install the Speakeasy VOIP solution in a single day (usually a 2-day class) at SMB Nation on October 1, 2009.

Register TODAY for Speakeasy VOIP Certifation Pre-Day

CoreConnex Announces Partnership with Service Leadership September 15, 2009

Posted by Jim Locke in IT Business, Partners.
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Corelytics Financial DashboardLast Fall, we were very proud to announce our affiliation with CoreConnex and their excellent Corelytics Financial Dashboard. Frank Coker and I really seem to see eye-to-eye on the importance of financial benchmarking for IT service companies. Today, CoreConnex made a great product even better by announcing a new alliance with Service Leadership, Inc. (See full press release: CoreConnex, Inc. and Service Leadership, Inc. Announce a New Partnership).

Combining the Corelytics™ Financial Dashboard by Coreconnex with the Service Leadership Index™ significantly streamlines and extends the depth of solutions offered by both companies, providing a one-of-a-kind, best-in-class solution for the owners and executives of IT Solutions companies to maximize their profit and value.
Subscribing companies can update their data monthly with a single click and then see how they are progressing toward S-L Index™ best in class benchmarks for their business model and against the goals they set for their business, enabling them to monitor and manage their financial performance on a continual basis.

We look forward to working with CoreConnex and Service Leadership on a revised version of our SMBTN VitalSigns program and hope to be able to offer even more meaningful financial information to our members.

SMBTN Partners with Virtual Administrator September 3, 2009

Posted by Jim Locke in Partners.
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VALogoThe SMB Technology Network™  is excited to announce the selection of Virtual Administrator as a preferred Master MSP.  SMBTN has long been committed to providing increasing value to its membership through education, collaboration and member networking. The addition of the Virtual Administrator suite of services, along with their clearly demonstrated commitment to be the most effective on-ramp to the MSP market, will provide SMBTN members with additional ammunition to equip themselves for success in the emerging Managed Services arena. Through its partnership with Virtual Administrator, SMBTN members will have access to the following opportunities:

  • Access to Virtual Administrator’s MSP toolkit which includes Hosted Kaseya, Hosted SonicWALL GMS, Intronis Backup, SpamSoap filtering and archiving, and the Trusted Advisor business coaching program
  • Access to all Virtual Administrator partner benefits including preferred rates on box.net and other services
  • SMBTN specific webinars focused on being successful in selling and marketing managed services provided by Virtual Administrator

“The SMBTN mission and ours go hand-in-hand, so it was a natural fit for us to extend our service matrix to the SMBTN membership. We’re very excited,” says Paul Barnett, Director of Marketing for Virtual Administrator. “SMBTN has long been committed to increasing the value of our membership,” said Jim Locke, President of the SMB Technology Network™. “Our selection of Virtual Administrator enhances that value instantly, even in areas where we already have strength. For instance, the addition of the Virtual Administrator Hosted SonicWALL GMS platform will augment our already solid presence in the SonicWALL market.”

Speakeasy VOIP Certification offered at SMB Nation September 2, 2009

Posted by Jim Locke in Alerts, Partners, SMB Nation.
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speakeasyWant to show a return on your investment in SMB Nation? Here is an easy way to do it. Sign up for the 1-day Speakeasy VOIP Certification pre-day on October 1.  Each month, SMBTN sends its participating Business Members thousands of dollars in commissions for Speakeasy voice and high-speed Internet services. Speakeasy has been continuously ranked amongst the top ISP’s in the country in customer satisfaction. Commissions are paid to business members in good standing for as long as the customer maintains service with Speakeasy. Its a great way to build quality services and recurring revenues into your business model.

Speakeasy’s Certified Voice Partners are trained experts in Voice sales and installation, delivering market-leading telecommunications services to their small business clients while generating additional revenues for their own firms. Training will include a comprehensive overview of Speakeasy’s products and services, coverage of Speakeasy network advantages and Voice selling skills, as well as installation and configuration of IP Phones and Routers.

Register for the training TODAY!

Zenith Infotech Announces Integration with Autotask August 3, 2009

Posted by Jim Locke in Partners.
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New open API structure gives partners maximum flexibility when leveraging professional services automation software to better run their managed service practice

Zenith Infotech, a leading provider of backup and disaster recovery (BDR), and remote monitoring and management (RMM) solutions, today announced the integration of its SAAZ RMM tool with the leading hosted professional services automation (PSA) application from Autotask Corporation. Autotask is the first company to write to Zenith Infotech’s new open application programming interface (API), which enables broad integration with complementary third-party software applications.

Zenith SAAZ’s integration with Autotask’s IT Service Management platform gives managed service providers deeper insight into their client networks and automates their critical business processes including:

  • Asset Discovery – data imports from Zenith SAAZ directly into Autotask configuration records.
  • Contract and Invoice Management – as the number of devices monitored changes, Zenith SAAZ automatically updates this information within Autotask, ensuring more accurate agreements and billing.
  • Remote Access – a link to Zenith SAAZ from within the Autotask console enables solution providers to remotely log in to devices efficiently and conveniently.
  • True Ticket/Alert Synchronization – that allows:
    • Automatic creation of tickets/alerts initiated from Zenith SAAZ to appear in Autotask
    • Automatic creation of tickets initiated from Autotask and assigned to Zenith to appear in Zenith SAAZ
    • Updates to tickets in either system are automatically updated in the other system
    • Round-trip ticket closure
  • Help Desk Support – integration supports Zenith Infotech’s Virtual Service Desk offering

Autotask is providing this integration at no additional cost to their customers. With this integration Autotask partners will have a more detailed view of end-customer information and can automate many tasks associated with servicing their end clients.

“Our mutual customers have been asking for this integration for a long time, and we are thrilled that we can finally deliver this for them thanks to the new Zenith API,” said Autotask CEO Bob Godgart. “Autotask has become the leading PSA solution in the cloud by integrating our software with the other tools used by our customers in the IT services ecosystem. We are pleased and proud to add Zenith to our stable of integration partners.”

“Solution providers must transform their role from that of purely technology consultant to one that is more of a business technology advisor if they want to attain long-term success,” noted Zenith Infotech CEO Akash Saraf. “It’s not enough to know what systems their end users need to run their businesses – it’s easy to figure out how many servers you need to support the number of people in the company – instead they need to know how and why the technologies are used if they want to show real value. Through our new open API, we are providing the platform by which other managed service software publishers can share data and empower our mutual partners to improve their understanding of their end clients’ businesses.”

The SMB Technology Network offers both Autotask Go! and a special configuration of Autotask Pro for its members. For more information, please contact SMBTN Member Services.

Trend Micro Worry-Free Business Security Professional Certification August 3, 2009

Posted by Jim Locke in Partners.
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Over the past year, Trend Micro and the SMB Technology Network have collaborated on a security certification program specifically for SMB technology providers. As a result, Trend Micro is offering you the opportunity to get certified on their SMB product line and be amongst the first of your peers to earn your designation as a Worry-Free Business Security Professional.  All attendees who complete the certification process are eligible for special benefits, including (e.g. priority technical support).

The certification training will be held October 1st, 2009 from 8:00 am to 4:15 pm, as a pre-day event for SMB Nation Fall in Las Vegas, NV. An appreciation dinner will follow at 7:00 pm.


8:00 – 9:00 Continental Breakfast (included)

9:00 – 9:30 Keynote Speaker (TBA)

9:30 – 10:00 Channel Marketing

10:00 – 12:00 Worry-Free Business Security

12:00 – 1:00 Lunch (included)

1:00 – 1:30 Worry-Free Remote Manager

1:30 – 2:00 InterScan Messaging Host Security

2:00 – 2:30 Afternoon snacks (included)

2:30 – 3:00 Trend Micro SecureSite

3:00 – 4:00 Message Archiver

4:00 – 4:15 Closing

7:00 – 9:00 Awards and Appreciation Dinner (included)

Register Now for the Trend Micro Pre-Day Event and SMB Nation Fall. Note that we have a limited number of discounted admissions for current SMBTN members for SMB Nation Fall at $399. This offer expires on August 21, 2009, or when those tickets are sold out. If you are not an SMBTN member or simply want to sign up for the certification training event, please contact William Kam at Trend Micro.

Check Out the LogMeIn Central Beta August 1, 2009

Posted by Jim Locke in Partners.
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logolmiI was recently invited to check out the public beta of the next generation of LogMeIn, including a new product called LogMeIn CentralLogMeIn Central takes LogMeIn IT Reach and Pro to the next level by providing you with more powerful remote access and remote management capabilities, including the ability to:

  • Automatically and securely log in to remote computers without having to remember passwords
  • Deploy the LogMeIn software over the web to remote computers, including LogMeIn IT Reach, Pro and Free
  • Manage all of the users in your account
  • Be proactively notified of potential issues and fix them before they escalate
  • Collect and analyze computer inventory
  • Analyze account, device and session information through centralized reporting and graphical charting
  • Manage all of your LogMeIn computers from one unified, web-based console that you can personalize for the way you work

…and much more!

Check out the beta now. Use your current LogMeIn credentials to log in and start experiencing the enhancements and new features.

I have to admit that I was very impressed and told them so. John Blanchard, SMBTN’s rep at LogMeIn, told me that they are looking for your feedback so feel free to post them here.

Diskeeper Offers Managed Services Pilot Program July 30, 2009

Posted by Jim Locke in Alerts, Benefits, Partners.
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DiskeeperWe are pleased to announce a new pilot program that will permit SMBTN members to obtain a new managed services license for the Diskeeper Pro and Diskeeper Server products. To further sweeten the pot, Diskeeper Reseller Manager Anthony Crea will send a copy of Diskeeper’s administrator tool to anyone ordering any combination of 20 or more licenses.

The SMBTN/Diskeeper Managed Services Pilot Program can be accessed by visiting, www.bit.ly/SMBTN . As this program is currently exclusive to SMBTN, you must be a member and be registered as a Diskeeper Channel Partner

Once registered, SMBTN members can visit the Diskeeper Managed Services page to order and download Diskeeper Pro and Diskeeper Server.

Pricing is as follows:

  • Diskeeper Pro: $2.50 per month
  • Diskeeper Server: $14.00 per month

Credit card billing begins on the initial order date and recurs monthly (based on that initial order date). Software quantities can be added and removed at any time. Updates and upgrades are automatically included.

Our goal is to make this as easy as possible to order and deploy and, as this is a pilot program, we are looking for input and suggestions to make this a success for all. Please post your comments here.