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Autotask Extends Promotion for SMBTN Members to March 31 March 15, 2010

Posted by Jim Locke in IT Business, Promotions.
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In the last quarter of 2009, SMBTN and Autotask offered a stellar promotion on Autotask Pro for SMBTN Members. Many members took advantage of this exclusive promotion. Others failed to act and missed out on this opportunity. However, since the first of the year, we have received so many inquires from members seeking to improve their business processes that we went back to Autotask and asked them to extend the promotion through March 31, 2010. That gives you access to the complete SMBTN/Autotask platform, including:

  • Autotask Pro
  • Customized SMBTN Template
  • Client Access Portal
  • Outlook Integration
  • Quickbooks Integration
  • Corelytics Lite Financial Dashboard
  • SMBTN Toolbar Integration

Best of all pricing starts at just $99 down and $99 per month for a single user, $149 down and $149 per month for two users, and $199 down and $199 per month for three users. Additional users can be added for $50 per user. Note that offer is available only to new Autotask subscribers who are current SMBTN members.

Take a step towards improving your business TODAY!

Don’t forget. You must act by March 31, 2010 to take advantage of this offer.

SMBTN Releases Autotask Template November 16, 2009

Posted by Jim Locke in Benefits, Finance, IT Business, Marketing, Tools.
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Just a little over a month after announcing that it would standardize on the Autotask platform, the SMB Technology Network has officially released its new template for the platform. This release is just a starting point for us. We are committed to making consistent improvements to this platform that integrate industry best practices and SMBTN partner offerings into a professional services automation platform that fits the needs of our membership. Currently, the SMBTN/Autotask Platform offers the following:

  • A customized Autotask Template for SMBTN Business Members
  • Integration with a variety of Managed Services platforms, including hosted Kaseya from Virtual Administrator, Level Platforms, N-able, Zenith Infotech and others.
  • Integration with SMBTN’s Virtual Assistant partner, TelAssistant.
  • Integration with SMBTN’s Outsourced helpdesk partner, Cloud Services Depot.
  • Integration with SMBTN VitalSigns Financial Dashboard by CoreConnex.
  • Integration with the latest release of the SMBTN Community Toolbar.

SMBTN also understands the importance of integrating its member’s websites and marketing functions into their back office operations. With this in mind, SMBTN has begun working with Pronto Marketing on Autotask forms integration which it hopes to have available for its members in the first quarter of 2010.

Finally, SMBTN will also host its own forum on the SMBTN Community for peer support, sharing best practices and gathering ideas about future improvements to its Autotask platform.

Pricing for the SMBTN/Autotask platform starts at just $99 per month for a single user (through the end of the year) and includes Autotask Pro with the SMBTN template, Outlook integration, Client Access Portal, Quickbooks integration, Corelytics Lite Financial Dashbaord and the SMBTN Community Toolbar. For more information, visit the SMBTN Community or contact SMBTN Member Services.

TelAssistant Offers Virtual Assistance to SMBTN Members November 16, 2009

Posted by Jim Locke in Benefits, IT Business, Productivity.
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TelAssistant Virtual Assistants for ITDo you ever wish you had a real, live person to answer your phones, track you down in an emergency or just enter a service ticket into Autotask or Connectwise for you? Ever had a client complain about getting your voicemail or a delayed call back? Most IT professionals would like to have this kind of support but fear that they cannot afford it. However, much like managed services and outsourcing has changed the way we do business as IT service providers, it has impacted the way offices run in general too. Many businesses and professionals are beginning to outsource the work of receptionists and assistants to virtual assistant companies like TelAssistant.

TelAssistant is the nation’s premier provider of remote receptionist services for small to medium IT companies, entrepreneurs, small businesses and home-based businesses. SMBTN recently partnered with TelAssistant in order to permit its members to focus on taking care of clients and growing their businesses, knowing that they have a professional support staff behind them to make sure no important opportunities are missed.

TelAssistant uses the latest in technology and tailors their service to your needs. They will greet your callers, announce calls to you, route calls to any number you designate, schedule appointments, fill out work order tickets, take sales leads and even follow scripts that you put together. Best of all, you can have this level of professional support staff for less than $10 per business day.

TelAssistant Features:

  • Fast & Easy Setup: Use your current phone number or select a new one.
  • Work Ticket Completion
  • Dedicated Account Manager
  • Unlimited Talk Time
  • Voicemail to Email: Listen to your voicemail right from your email.
  • Other Included Features: Call Screening/ Announcing/ Routing/ Patching/ Auto Attendant, Appointment Scheduling, Sales & Work Order Form Completion, Local or 800 Number.

Best of all, SMBTN members can try this service for two weeks without obligation. Setup is complete in just 3 easy steps. For more information on how to take advantage of this free trial, please check out the details of this offer on the SMBTN Community.

SMB Technology Network Now Offering Standardized Managed Services Platform for Members October 2, 2009

Posted by Jim Locke in Benefits.
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Autotask LogoThe SMB Technology Network™ (SMBTN) today announced it can now offer members a turnkey suite of solutions, including managed services, customer relationship management and billing, all standardized on Autotask’s IT business management platform. SMBTN has established partnerships with Autotask Corporation, Reflexion, OwnWebNow, Virtual Administrator, Cloud Services Depot and Speakeasy, making it possible for SMBTN members to purchase a pre-configured suite of services at a significant discount.

After several months of development, SMBTN president, Jim Locke, is pleased to offer members the consolidated product suite. “The needs of our members are best served by a standardized offering in which we can share best practices and experiences through a common application suite,” Locke says. “We have done the difficult work for our members and integrated various components and structured a best practices methodology to drive immediate ROI to our community.”

As part of this customized suite of managed services solutions, SMBTN members can purchase a single seat of the Autotask Go! Special Edition for SMBTN. This special edition, coupled with the other services offered by SMBTN, will allow members to immediately market, track and bill customers for managed services. SMBTN teamed up with Autotask to form a preconfigured database template with suggested services, workflows and price points, which is preloaded into the special edition. Autotask will also provide In-depth training and support, as well as a free copy of the Corelytics™ Lite, Autotask Edition financial dashboard to all SMBTN members.

Zenith Infotech Announces Integration with Autotask August 3, 2009

Posted by Jim Locke in Partners.
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New open API structure gives partners maximum flexibility when leveraging professional services automation software to better run their managed service practice

Zenith Infotech, a leading provider of backup and disaster recovery (BDR), and remote monitoring and management (RMM) solutions, today announced the integration of its SAAZ RMM tool with the leading hosted professional services automation (PSA) application from Autotask Corporation. Autotask is the first company to write to Zenith Infotech’s new open application programming interface (API), which enables broad integration with complementary third-party software applications.

Zenith SAAZ’s integration with Autotask’s IT Service Management platform gives managed service providers deeper insight into their client networks and automates their critical business processes including:

  • Asset Discovery – data imports from Zenith SAAZ directly into Autotask configuration records.
  • Contract and Invoice Management – as the number of devices monitored changes, Zenith SAAZ automatically updates this information within Autotask, ensuring more accurate agreements and billing.
  • Remote Access – a link to Zenith SAAZ from within the Autotask console enables solution providers to remotely log in to devices efficiently and conveniently.
  • True Ticket/Alert Synchronization – that allows:
    • Automatic creation of tickets/alerts initiated from Zenith SAAZ to appear in Autotask
    • Automatic creation of tickets initiated from Autotask and assigned to Zenith to appear in Zenith SAAZ
    • Updates to tickets in either system are automatically updated in the other system
    • Round-trip ticket closure
  • Help Desk Support – integration supports Zenith Infotech’s Virtual Service Desk offering

Autotask is providing this integration at no additional cost to their customers. With this integration Autotask partners will have a more detailed view of end-customer information and can automate many tasks associated with servicing their end clients.

“Our mutual customers have been asking for this integration for a long time, and we are thrilled that we can finally deliver this for them thanks to the new Zenith API,” said Autotask CEO Bob Godgart. “Autotask has become the leading PSA solution in the cloud by integrating our software with the other tools used by our customers in the IT services ecosystem. We are pleased and proud to add Zenith to our stable of integration partners.”

“Solution providers must transform their role from that of purely technology consultant to one that is more of a business technology advisor if they want to attain long-term success,” noted Zenith Infotech CEO Akash Saraf. “It’s not enough to know what systems their end users need to run their businesses – it’s easy to figure out how many servers you need to support the number of people in the company – instead they need to know how and why the technologies are used if they want to show real value. Through our new open API, we are providing the platform by which other managed service software publishers can share data and empower our mutual partners to improve their understanding of their end clients’ businesses.”

The SMB Technology Network offers both Autotask Go! and a special configuration of Autotask Pro for its members. For more information, please contact SMBTN Member Services.